SENTARA - INTERNAL CUSTOM SITE

Hi there!

Let's improve Sentara's transportation program together.

The implementation of Roundtrip for booking and managing rides for oncology patients with transportation barriers has notably enhanced efficiency and reduced administrative burdens for Sentara Health. The Roundtrip platform provides Nurse Navigators with real-time transparency and the flexibility to adjust rides as needed. Positive feedback from staff and patients underscores the program’s success. Looking ahead, Sentara is exploring opportunities to expand its use of Roundtrip to additional departments outside of oncology. 

See below for more information on Roundtrip’s full capabilities, including Inpatient Transfer & Communication Centers
weeklydriver
dashboard
A real-time dashboard with the status of all your rides
Ambulatory Transportation
A single interface for any type of transport you need
Notifications
Ride updates to you, the rider and the rest of the care team over text, phone call, email, or TigerText
image002
Reporting in-app for grant and other compliance needs
POWERFUL FEATURES

Here’s what is available to you and your team

Reliable Transportation

Access Uber, Lyft, local cab, wheelchair, and ambulance companies from a single HIPAA compliant platform

Centralized Data

Source of truth for all levels of transportation while allowing for specific workflows and partnerships to hold true in each market or hospital

Network Management

Hold transportation partners accountable through automating performance SLAs

payment icon

Streamlined Billing

Reduce transportation costs through systematic authorizations and an auditable billing process

PROVEN TRACK RECORD

Navigating Cancer Care Challenges

In 2021, Sentara Health implemented a grant-subsidized program using Roundtrip to enhance cancer patients' access to transportation. The successful pilot lead to continued use of Roundtrip and prospective expansion outside of its cancer center.

Learn more about how the social work team have used Roundtrip as a successful solution for coordinating transportation here.

  • 95.5% of patients surveyed gave their transportation service a 5/5 rating
  • 4.5 average rating from Oncology Nurse Navigators surveyed
  • Under 5 minute ride booking where it used to take 15-2o minutes
  • Successful pilot led to continuation of Roundtrip
LET'S CHAT LEARN MORE
patient in wheelchair
TESTIMONIALS

Check out what Sentara users say about Roundtrip’s impact for their team and patients

“We don’t have to call somebody or send five different emails to try to figure out reports, which I love. I’m able to go in [to Roundtrip] and pull [data on] how many rides we did last month, the average cost, where the rides came from, and where the no shows were. Being that our patient population is immunocompromised and in a challenging situation, just taking that one burden off their plate – having a ride – impacts their quality of life and their quality of care.”

PATIENT EXPERIENCE CONSULTANT, SENTARA BROCK CANCER CENTER Arkeisha Smith

“If there are changes to the schedule, it’s so much easier just to go into the computer quickly and change the times in the [Roundtrip] portal. Also, if there is a missed connection [between a rideshare driver and a patient], I can easily log into the portal and quickly send in a new request.”

NURSE NAVIGATOR Savanna Gerber

“I don’t have to worry about coming back to my office and changing a paper and faxing it [ride requests]. Now I can just sit at my desk, enter the [patient/ride] information, and then it [Roundtrip] updates you in real time after you’ve booked the appointment… It’s like a one stop shop.”

NURSE NAVIGATOR Alice Crandall
Brand Image
ADDITIONAL CAPABILITIES

SUPPORTING INPATIENT DISCHARGES & TRANSFERS

Roundtrip is used in a variety of use cases, especially inpatient discharges and transfers. Our expertise is in streamlining all levels of transportation and payors into the same platform.  This includes BLS, ALS, and CCT, and all insurance payors.

Roundtrip also utilizes customizable logic to route rides to preferred and contracted transportation providers, depending on the facility or vehicle level.  Our electronic PCS form and authorization process ensures transportation providers will be reimbursed without increasing the workload for the hospital staff and dispatchers.

  • Reduce phone calls between referring and receiving facilities, dispatchers, and transportation providers by 86%
  • Reduce ETA deviations by 47%, resulting in decreased length of stay.
  • Reduce time on task by integrating with internal tools, such as Epic, CarePort, and TigerConnect.
GET IN TOUCH READ MORE
REAL CUSTOMER STORIES

Examples of how transportation can support better patient care

EBOOK

How to build an effective transportation strategy

Implementing a successful transportation strategy can benefit both health outcomes and healthcare organizations. Return on investment may include, but is not limited to, the improvement of workflows and patient satisfaction, as well as reduction of length of stay, missed appointments, and direct costs related to transportation. 

LEARN MORE
CUSTOMER STORIES

Hundreds of providers use Roundtrip to eliminate transportation as a barrier to care

LEARN MORE
DISCOVER COST SAVINGS

Estimate the impact of Roundtrip with our ROI calculators

IMPROVE APPOINTMENT ADHERANCE

Reduce patient no shows by 15%

CALCULATE SAVINGS
INCREASE THROUGHPUT

Slash discharge timing by more than nine minutes 

CALCULATE SAVINGS
FAQ

Need clarification?

What is Roundtrip?

Roundtrip is a software solution that hospital staff can book rides for their patients.  Roundtrip is a standalone website that users can login to, or we can integrate with Epic for a more streamlined experience.  We understand that patient needs can vary, so with Roundtrip you can book a wide range of vehicle types, including Lyft, Uber, local taxi, medical sedan, and wheelchair van companies.  This tool can allow your team to work at the top of their license by eliminating the countless phone calls and intervention they spend their time on today.

How must does it cost?

With the Master Services Agreement in place, all your department needs to do is work with the Roundtrip team on a Scope of Work.  The determined scope will have an associated flat monthly fee.  All transportation costs will be a direct pass through, and closely negotiated with the local transportation companies.

Who can I speak to to get more information?

Jefferson’s Account Manager is happy to set up 1 on 1 time to discuss your transportation needs further.  You can schedule time with this link.

In the meantime take a look at the Roundtrip website and additional Customer Stories to learn more about how Roundtrip is a solution for healthcare transportation.

One spot for all your integrated transportation needs