My staff has been able to more efficiently get patients rides to and from their appointments, and Roundtrip has really been able to help with reducing our no-show rate. This is especially true in radiation oncology where patients are coming in sometimes for 30 days, Monday through Friday for treatment. That can be really wearing on people and not having a caregiver who can be able to take them every day and take off of work, so the benefit of that in terms of our reimbursement as well, making sure that our patients are here and here on time without altering the schedule of patients for the day is really beneficial to our staff as well.

We have had an outstanding relationship with Roundtrip for a number of years now. They are extremely responsive to the needs of our social workers and patients. The platform enables for easy scheduling, assignment to various cost centers and grants for payment, as well as extensive reporting capabilities. Patients, despite their level of digital literacy are able to initiate rides with a simple phone call which saves our team a lot of time. We periodically review other transportation platforms in the region and Roundtrip is consistently the most robust and user friendly solution. I can’t recommend them highly enough.