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Easy Rules for Using the Roundtrip Ride App (Medi-Cal Rides)

Welcome! By using this app to book your rides, you agree to follow these simple rules. These rules help make sure everyone can get the rides they need.

How to Use the App (Your Ride Benefit)

The app is only for booking your Non-Emergency Medical Transportation (NEMT). This is a special ride that your Medi-Cal plan gives you to help you stay healthy.

    • Medical Trips Only: You can only use the app to book rides to or from a covered doctor's visit or health service.
      • NO rides for shopping, visiting friends, going to a job, or any personal trips.
    • It's Just for You: The person booking the ride must be the Medi-Cal member. The ride is only for that member.
    • NOT for Emergencies: If you have a serious medical emergency, DO NOT use this app! You must call 911 right away.
    • No Selling Rides: You can never sell or give your ride benefit to anyone else.

What Happens If You Break the Rules (Checking for Fair Use)

Using your ride benefit for the wrong reason is called Fraud, Waste, or Abuse (FWA). We have to check everyone's trips to make sure the program is fair and stays open for everyone who needs it.

We Check the Data

We watch how the app is used. We look at things like when you book, where you go, and how often you miss a ride.

Breaking the rules means:

    • Misuse/Waste: Booking a trip but then not showing up without canceling it (a "no-show").
    • Fraud: Lying about where you are going (like saying you are going to the doctor when you are going to the mall).

What Happens If We Find Misuse?

If our check-up (called an Audit) shows you are misusing the app, your health plan will take action right away.

    • App Suspension: User's ability to self-book through the Application may be temporarily or permanently suspended.
    • Go Back to Calling: You might have to go back to calling a phone number every time you need a ride, instead of using the easy app.
    • Reported to the Government: If the misuse is very serious or fraudulent, we must tell the state and federal government. This can lead to big trouble, including fines or jail time.

Important Note (Legal Stuff):

You must use the app exactly as we allow. You are not allowed to copy the app, change how it works, or use it for any illegal activities like trying to mess up computers or steal information.