--- title: Bon Secours Mercy Health and Roundtrip Transportation description: Bon Secours Mercy Health and Roundtrip Transportation --- [![rt_wordmark (blue) (1)](https://info.roundtriphealth.com/hubfs/rt_wordmark%20(blue)%20(1).png)](https://roundtriphealth.com/) [EXISTING USER LOG IN](https://app.rideroundtrip.com/) [GET A DEMO](https://meetings.salesloft.com/roundtriphealth/janepluck) BON SECOURS MERCY HEALTH - FOR INTERNAL USE ONLY # Streamline Transportation for Better Patient Care With Roundtrip, coordinating patient transportation is simple. And, we already work with Richmond, Greenville, and Cincinnati markets and are Epic integrated! You can book Uber, Lyft, Taxis, Medical Sedans, Wheelchair, and Ambulance rides through a single online platform. ![LP LI Ad 4 Background](https://info.roundtriphealth.com/hubfs/LP%20LI%20Ad%204%20Background.png) When they announced Roundtrip in our nurse navigator meeting, we stood up and gave a standing ovation. This is how we link the service. These patients are well under the poverty line. So to be able to give my patients a service that’s so important to their health and well-being – because Roundtrip picks them up and gets them back home is huge. It’s so easy to do. Previously we were working with a local cab company but it wasn’t working in the ways I needed it to. When I was working with the cab company, you would call initially then call back again and get availability and then add demographics for the patient, then ask for the ride to be approved internally. Then you had to check on the ride. A lot of time on the phone, on hold.\*snap, snap\* I’m good at it \[scheduling online\] ‘cause I do it often. It’s smooth. And I don’t need a fax machine. I can’t even fathom doing it the old way. When my patients tell me “that driver was so good to me” and explain he opened the window, he blew the horn , he called me by name – this is what we need. They don’t need another roadblock, a stumbling block, they don’t need another event where they feel like a burden. This is what we need. ![43CBDBDE-16A7-4235-ADEC-56CB8E0E1AF6-2](https://info.roundtriphealth.com/hubfs/43CBDBDE-16A7-4235-ADEC-56CB8E0E1AF6-2.jpeg) Care Manager, Bon Secours Mercy Health (Richmond) Ivone Melendez POWERFUL FEATURES ## HERE'S WHAT MAKES ROUNDTRIP SO SIMPLE SINGLE SOURCE OF TRUTH ## A real-time dashboard with the status of all your rides   [![dash](https://info.roundtriphealth.com/hs-fs/hubfs/dash.png?width=1440&height=821&name=dash.png "dash")](https://roundtriphealth.com/customer-stories/jefferson-health/) ![Rideshare warning message](https://info.roundtriphealth.com/hubfs/Rideshare%20warning%20message.png "Rideshare warning message") CONSOLIDATED WORKFLOW ## One interface for any type of transport you need NOTIFICATIONS ## Ride updates to you, to the rider, and to the rest of the care team via text, phone call, email or TigerText   [![Untitled-1](https://info.roundtriphealth.com/hs-fs/hubfs/Untitled-1.png?width=569&height=487&name=Untitled-1.png "Untitled-1")](https://roundtriphealth.com/customer-stories/jefferson-health/) ![image002](https://info.roundtriphealth.com/hubfs/image002.png "image002") REPORTING CAPABILITIES ## In-app reporting for team insights, grants, and compliance needs ![](https://info.roundtriphealth.com/hubfs/raw_assets/public/@marketplace/kalungicom/atlas-theme/images/Activity.svg) #### Reliable Transportation Access Uber, Lyft, local cab, wheelchair, and ambulance companies from a single HIPAA compliant platform ![](https://info.roundtriphealth.com/hubfs/raw_assets/public/@marketplace/kalungicom/atlas-theme/images/Database.svg) #### Centralized Data Collect all data about rides, so that grant funding and other reporting is at your fingertips ![](https://info.roundtriphealth.com/hubfs/raw_assets/public/@marketplace/kalungicom/atlas-theme/images/Codepen.svg) #### 24/7 Support Utilize a 24/7 Navigation Center for patient support. Empower patients to dispatch ride, as needed and reduce time staff is monitoring transportation ![](https://info.roundtriphealth.com/hubfs/raw_assets/public/@marketplace/kalungicom/atlas-theme/images/Pen.svg) #### Intuitive design Allow your team to operate at the top of their license, don't waste their time booking rides. Empower them to "set it and forget it" PROVEN TRACK RECORD ## EMPOWER STAFF TO OPERATE AT THE TOP OF THEIR LICENSE “Faxing and approving one trip tied up a lot of my time – sometimes, given that someone would answer the phone – that would be an hour and 45 minutes. In the time it took to coordinate one ride with the cab service, –  I could have called for 3 appointments or I could have faxed 3 patient records or asked for imaging results. Now, I can focus on all the other moving parts of my job.” – Oncology Nurse Navigator [LET'S CHAT](https://meetings.salesloft.com/roundtriphealth/janepluck) [LEARN MORE](https://roundtriphealth.com/customer-stories/caring-for-the-care-team/) [![Screenshot 2023-07-31 at 10.45.39 AM](https://info.roundtriphealth.com/hs-fs/hubfs/Screenshot%202023-07-31%20at%2010.45.39%20AM.png?width=546&height=573&name=Screenshot%202023-07-31%20at%2010.45.39%20AM.png "Screenshot 2023-07-31 at 10.45.39 AM")](https://roundtriphealth.com/customer-stories/jefferson-health/) ![Graphic Landing page LI AD 10](https://info.roundtriphealth.com/hubfs/Graphic%20Landing%20page%20LI%20AD%2010.png "Graphic Landing page LI AD 10") ADDITIONAL CAPABILITIES ## SUPPORTING INPATIENT DISCHARGES & TRANSFERS Roundtrip is used in a variety of use cases, especially inpatient discharges and transfers.  Our expertise is in streamlining all levels of transportation and payors into the same platform.  This includes BLS, ALS, and CCT, and all insurance payors. Roundtrip also utilizes customizable logic to route rides to preferred and contracted transportation providers, depending on the facility or vehicle level.  Our electronic PCS form and authorization process ensures transportation providers will be reimbursed without increasing the workload for the hospital staff and dispatchers. - Reduce phone calls between referring and receiving facilities, dispatchers, and transportation providers by 86% - Reduce ETA deviations by 47%, resulting in decreased length of stay. - Reduce time on task by integrating with internal tools, such as EPIC, Zoll RescueNet, TigerConnect, and Teletracking. [GET IN TOUCH](https://meetings.salesloft.com/roundtriphealth/janepluck) [READ MORE](https://roundtriphealth.com/customer-stories/geisinger/) REAL CUSTOMER STORIES # Examples of how transportation can support better patient care EBOOK ### How to build an effective transportation strategy Implementing a successful transportation strategy can benefit both health outcomes and healthcare organizations. Return on investment may include, but is not limited to, the improvement of workflows and patient satisfaction, as well as reduction of length of stay, missed appointments, and direct costs related to transportation.  [LEARN MORE](https://roundtriphealth.com/lp-transportation-blueprint/) CUSTOMER STORIES #### Hundreds of providers use Roundtrip to eliminate transportation as a barrier to care [LEARN MORE](https://roundtriphealth.com/customer-stories/) DISCOVER COST SAVINGS # Estimate the impact of Roundtrip with our ROI calculators IMPROVE APPOINTMENT ADHERANCE ### Reduce patient no shows by 15% [CALCULATE SAVINGS](https://roundtriphealth.com/patient-no-show-roi/) INCREASE THROUGHPUT ### Slash discharge timing by more than nine minutes  [CALCULATE SAVINGS](https://roundtriphealth.com/patient-throughput-roi/) FAQ ## Need clarification? ### What is Roundtrip? Roundtrip is a software solution that hospital staff can book rides for their patients.  Roundtrip is a standalone website that users can login to, or we can integrate with Epic for a more streamlined experience.  We understand that patient needs can vary, so with Roundtrip you can book a wide range of vehicle types, including Lyft, Uber, local taxi, medical sedan, and wheelchair van companies.  This tool can allow your team to work at the top of their license by eliminating the countless phone calls and intervention they spend their time on today. ### How must does it cost? With the Master Services Agreement in place, all your department needs to do is work with the Roundtrip team on a Scope of Work.  The determined scope will have an associated flat monthly fee.  All transportation costs will be a direct pass through, and closely negotiated with the local transportation companies. ### Who can I speak to to get more information? Jefferson’s Account Manager is happy to set up 1 on 1 time to discuss your transportation needs further.  [You can schedule time with this link](https://meetings.salesloft.com/roundtriphealth/janepluck). In the meantime take a look at the Roundtrip [website](https://roundtriphealth.com/) and additional [Customer Stories](https://roundtriphealth.com/customer-stories/) to learn more about how Roundtrip is a solution for healthcare transportation. ## One spot for all your integrated transportation needs ![Epic_Systems.svg](https://info.roundtriphealth.com/hubfs/Epic_Systems.svg.png) ![ZOLL_Medical_Corporation_Logo](https://info.roundtriphealth.com/hubfs/ZOLL_Medical_Corporation_Logo.png) ![TigerConnect-tm-logo-CMYK-01](https://info.roundtriphealth.com/hubfs/TigerConnect-tm-logo-CMYK-01.png) ![teletracking_owler_20210609_221112_original](https://info.roundtriphealth.com/hubfs/teletracking_owler_20210609_221112_original.png) © 2023 Company All rights reserved Privacy Policy [![Share on facebook](https://7528309.fs1.hubspotusercontent-na1.net/hub/7528309/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/facebook-color.png?width=24&name=facebook-color.png)](https://www.facebook.com/roundtriphealth/) [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/company/roundtrip) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/roundtriphealth?lang=en)