When they announced Roundtrip in our nurse navigator meeting, we stood up and gave a standing ovation. This is how we link the service. These patients are well under the poverty line. So to be able to give my patients a service that’s so important to their health and well-being – because Roundtrip picks them up and gets them back home is huge. It’s so easy to do. Previously we were working with a local cab company but it wasn’t working in the ways I needed it to. When I was working with the cab company, you would call initially then call back again and get availability and then add demographics for the patient, then ask for the ride to be approved internally. Then you had to check on the ride. A lot of time on the phone, on hold.*snap, snap* I’m good at it [scheduling online] ‘cause I do it often. It’s smooth. And I don’t need a fax machine. I can’t even fathom doing it the old way. When my patients tell me “that driver was so good to me” and explain he opened the window, he blew the horn , he called me by name – this is what we need. They don’t need another roadblock, a stumbling block, they don’t need another event where they feel like a burden. This is what we need.

Care Manager, Bon Secours Mercy Health (Richmond) Ivone Melendez