--- title: Access On Demand Rider App Registration Guide --- [![Roundtrip Icon](https://info.roundtriphealth.com/hubfs/rt_icon%20(blue)-3.png)](https://info.roundtriphealth.com/www.roundtriphealth.com?hsLang=en) [![roundtrip logo](https://info.roundtriphealth.com/hs-fs/hubfs/roundtrip%20logo%20blue.png?width=165&height=47&name=roundtrip%20logo%20blue.png "roundtrip logo")](https://www.roundtriphealth.com) # Rider App Registration Guide Roundtrip’s convenient Rider App makes managing your transportation needs simple. Book rides in minutes right from your web browser or mobile device — no phone calls required. You can also reschedule or edit rides, cancel rides that are no longer needed, and keep track of your upcoming trips, all in one easy-to-use platform. No smart phone? Can't download the app? [Learn how to launch rides via text.](https://info.roundtriphealth.com/access-on-demand-rider-app-registration-guide#no-app-text-launch) ![Rider App User Guide Image (1)](https://info.roundtriphealth.com/hubfs/Rider%20App%20User%20Guide%20Image%20(1).png) # Follow these steps for ride booking success.  ## Want to refer back later?  [Download the PDF Guide](https://info.roundtriphealth.com/hubfs/Company%20Documents/Customer%20Assets/Chesterfield%20Rider%20App%20Registration%20Guide.pdf?hsLang=en) # Step 1:  ### Get Ready  - **Your Member ID** You’ll need this to create your account. - **Get the App** Go to the [Apple App Store](https://apps.apple.com/us/app/roundtrip-health-rider/id6444264833) or [Google Play Store](https://play.google.com/store/apps/details?id=com.rideroundtrip.rider) and search for **“Roundtrip Health: Rider App.”** - **Using a computer?** You can also go to [book.rideroundtrip.com](http://book.rideroundtrip.com/) on your web browser - ***Tip:*** *Save the website as a "bookmark" so you can find it quickly later!* # Step 2:  ### Create Your Account  - Open the app and tap **Register Now** - Type in your email and pick a password you can remember. You can also sign in with your Google or Apple account. Next, you will be asked for your **member ID**. Type in your name, birthday, date of birth, and phone number to verify your identity. - [Read the rules](https://info.roundtriphealth.com/contra-costa-health-rules-roundtrip-ride-app?hsLang=en), click agree, and you’re all set! # Step 3:  ### Update Your Settings Navigate to **My Account** to view your **Trip History** (for past rides). You can also edit a variety of preferences: - Go to **My Account** to see your old rides or change your info. - **Edit Profile:** Here you can update your phone number or change your language (English or Spanish). - **Help Center:** Click here if you have questions or need help using the app. # Step 4:  ### Book a Ride - Tap the **Book Trip** button. - Type in where you are (Pickup) and where you are going (Drop-off). - Choose the type of car you need (Rideshare may be the only option) and the reason for your trip. - Choose your time: Pick the date and pickup time for your ride. You can book a one-way trip or a round trip. You can be picked up immediately or schedule it for later *Chesterfield County has restrictions based on the service area and trip reason selected. You will not be able to proceed with booking if the entered addresses and/or trip reason do not meet these requirements. For questions regarding service areas, please contact Mobility Services at* [*(804) 706-2796*](tel:804-706-2796)*.* **Tip for Dialysis:** If you have appointments every week, you can set up a **Repeating Ride** so you don't have to book it every single time. **The Ride Home**: You can book your return ride as a **"Will-Call"** ride. This means the ride waits for you to tap a button when your appointment is finished. # Step 5:  ### Review Your Ride Double-check all the information for your ride is correct, including the time, date, and addresses. - Select your **payment method**. How you pay for your ride will depend on how Chesterfield County has designed your transportation benefit. - **Tip:** When a ride is scheduled, a hold will be placed on your credit card. This hold will be replaced by a charge once the ride is completed or if a missed connection fee is assessed. **Subsidized Rides:** For Chesterfield Mobility Services members, you will see the subsidy you are receiving and be able to enter and save a credit card for the balance of your trip cost. Once done reviewing ride and payment details, click **Book Trip Now** or **Pay Now** to complete your booking. # Step 6:  ### Review Your Scheduled Rides Look at the **My Trips** tab to see all the rides you have scheduled. Here is what the status words mean: - - **Requested:** We are looking for a driver for you. - **To Destination:** The driver is on their way to pick you up! - **Canceled:** The ride was stopped and will not come. - **Completed:** Your ride is finished.  - **Tip:** For Uber or Lyft rides, you can see exactly who is picking you up and where the car is on a map when you tap **View Details**! # Step 7:  ### Manage Your Rides If your plans change, go to My Trips and tap View Details. - - **To Cancel:** Tap Cancel Ride. Please tell us why you are canceling. - **To Change:** Tap Edit Trip to change the time or place. - **Ready to go home?** If you booked a "Will-Call" ride, tap **Launch Will Call** when your appointment is over, and a driver will be sent to you. ##  Have questions about the Rider App? We’re here to help! Check out some of our most popular help center resources.  [How Roundtrip Processes Rides Paid by Credit Card](https://help.rideroundtrip.com/i%E2%80%99m-a-rider/noJWzQmDHT3q6v1Q5Jwwkf/i-have-questions-about-charges-on-my-credit-card/vkt2b2WswWbF3xW18zVqDe) [Roundtrip Rider App Frequently Asked Questions](https://help.rideroundtrip.com/i%E2%80%99m-a-rider/noJWzQmDHT3q6v1Q5Jwwkf) ## No app? No problem. You can also launch your ride directly from your text messages! After booking you will receive a **secure link by text**. Click to open, verify your identity, and view your ride details. You can choose to launch or cancel your ride through the link.   Still have questions? Contact Roundtrip’s 24/7 Navigation Center at (804) 277-4866 for further assistance. © 2025      [www.roundtriphealth.com](http://www.roundtriphealth.com)        All rights reserved